Implementing LEAN at a Baltic Bank

CSI designed and assisted the first two rollout waves to the back offices and the branch network of a Lean transformation program. This included building, training and coaching the Lean team and the program management.
The first wave was successfully implemented (reduction of 200 FTE or 20%). The team is now carrying the second implementation wave and is preparing the third one.



The Pan Baltic Program Manager testified :



"CSI's approach is real coaching - opposed to the "telling" approach of some other consultants, and ensures people understand 'why' things are the way they are"


























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